Returns & Cancellations
We will replace or refund you for any bottle of wine, beer or spirit that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished (needs to be over 2/3) portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine, beer or spirit that was damaged due to adverse weather conditions during shipment, or wine, beer or spirit that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the product is received we will refund your credit card account for the cost of the product less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact one of our locations Cambie-604.875.3325 or Maple Ridge-604.467.1956 for return instructions.
A 15% restocking fee will be applied to all canceled orders.